Shipping & Delivery Policy

Last Updated: 13 September 2026

This Shipping & Delivery Policy explains the shipping and delivery procedures applicable to orders placed through yigitkitchen.com.tr and supplied by YiğitSteel Madeni Mutfak Eşyaları Dış Tic. Ltd. Şti. (“YiğitSteel”).

1. Delivery Area

Online orders placed through yigitkitchen.com.tr are currently delivered within Türkiye.

International delivery is not currently offered through the standard online checkout unless otherwise expressly stated.

2. Order Processing

Orders are processed after the order and, where applicable, payment information has been successfully received and confirmed.

Orders may be subject to verification before preparation for shipment, including payment, stock, address and transaction security checks where necessary.

Orders placed outside normal business hours, on weekends or on official public holidays may begin processing on the next applicable business day.

3. Preparation and Dispatch

Products that are in stock will be prepared for shipment as soon as reasonably possible after order confirmation.

Preparation times may vary depending on product availability, order volume, public holidays, operational conditions and the nature of the product ordered.

Where a product requires a different preparation period, the relevant information may be provided on the product page, during checkout or through direct communication with the customer.

4. Shipping Providers

Orders are delivered through shipping and logistics providers contracted or selected by YiğitSteel.

The shipping provider used for a particular order may vary depending on the delivery address, parcel characteristics, operational conditions and available shipping services.

Where available, shipment and tracking information will be provided to the customer after the order has been dispatched.

5. Shipping Charges

Any applicable shipping charge will be displayed to the customer during the ordering or checkout process before the order is completed.

Shipping charges may vary according to factors such as order value, delivery address, parcel size, weight, campaign conditions and the shipping service used.

YiğitSteel may offer free shipping or promotional shipping conditions from time to time. The conditions of any such campaign will be stated separately where applicable.

6. Delivery Time

Estimated delivery times may vary according to the destination, shipping provider, order preparation time and operational circumstances.

Any delivery time displayed on the website or communicated to the customer is an estimate unless expressly stated otherwise.

Delays may occur due to circumstances outside the reasonable control of YiğitSteel, including shipping provider operations, weather conditions, public holidays, transportation disruptions, extraordinary demand or other unforeseen circumstances.

Mandatory consumer rights arising under applicable legislation remain unaffected.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing an order, customers should carefully check:

  • Recipient name and surname
  • Telephone number
  • Province and district
  • Neighbourhood and street information
  • Building, apartment and door number where applicable
  • Postal code where applicable
  • Any additional information necessary for successful delivery

If you notice an error in your delivery information after placing an order, please contact us as soon as possible at online@yigitkitchen.com.tr.

Once an order has been transferred to the shipping provider, it may not always be possible to change the delivery address.

8. Shipment Tracking

Where tracking services are available, shipment information may be provided through the customer's account, email, SMS or other communication channels used for the relevant order.

Tracking information may take some time to become active after the parcel has been handed over to the shipping provider.

9. Receiving Your Order

Customers are encouraged to inspect the external condition of the parcel at the time of delivery where reasonably possible.

If the parcel shows visible signs of serious damage, opening, crushing or other transportation damage, the customer should inform the shipping provider and, where possible, request that the condition of the shipment be officially recorded.

Please also contact YiğitSteel as soon as reasonably possible so that we can assist with the issue.

10. Damaged, Missing or Incorrect Products

If your order arrives damaged, incomplete, defective or contains an incorrect product, please contact:

online@yigitkitchen.com.tr

To help us evaluate and resolve the issue efficiently, we may request:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the parcel and packaging where relevant
  • Information regarding the delivery

Requests involving defective or non-conforming goods will be handled in accordance with applicable Turkish consumer legislation.

11. Failed Delivery

If delivery cannot be completed because the recipient cannot be reached, the address is incomplete or incorrect, or for another delivery-related reason, the shipping provider may attempt redelivery, hold the parcel at a delivery location or return the shipment to YiğitSteel according to its operational procedures.

If an undelivered parcel is returned to us, we will review the order and contact the customer where necessary to determine the appropriate next step.

Any additional shipping costs will be handled according to the reason for the failed delivery, applicable contractual conditions and mandatory consumer legislation.

12. Split Shipments

Where operationally necessary, products included in the same order may be dispatched in more than one parcel.

Where this occurs, the customer may receive separate shipment or tracking information for each parcel.

13. Cancellation Before Shipment

If an order has not yet entered the shipping process, customers may contact us to request cancellation.

If the order has already been handed over to the shipping provider, the applicable withdrawal and return procedure may need to be followed instead.

For detailed information, please refer to our Cancellation, Returns & Exchanges Policy.

14. Returns

Products should not be returned without following the applicable return procedure.

Return instructions, including the appropriate return address and shipping procedure, are explained in our Cancellation, Returns & Exchanges Policy.

15. Custom and Private Label Orders

Custom-manufactured, personalised, private-label and business-to-business production orders may have different preparation, shipping and delivery conditions.

The applicable production and delivery conditions for such orders will be determined according to the relevant quotation, order confirmation or commercial agreement.

16. Contact

For questions regarding an order, shipment or delivery, please contact:

YiğitSteel Madeni Mutfak Eşyaları Dış Tic. Ltd. Şti.
İkitelli OSB Mah. Dersan Sanayi Sitesi, S1-C Blok Bodrum Kat, No: 12-13-14-15-16
Başakşehir / Istanbul, Türkiye

Order & Delivery Support: online@yigitkitchen.com.tr
General Contact: info@yigitkitchen.com.tr
Telephone: +90 212 659 77 17