Transaction Guide
Last Updated: 13 September 2026
This Transaction Guide explains the basic steps for placing and managing an order through yigitkitchen.com.tr, operated by YiğitSteel Madeni Mutfak Eşyaları Dış Tic. Ltd. Şti.
1. Selecting Products
Customers may browse products through the website and review the relevant product information before making a purchase.
Product pages may include information such as:
- Product name
- Main characteristics
- Material and dimensions
- Product images
- Price
- Stock availability
- Warranty information
- Other product-specific details
Customers should review the relevant product information before adding a product to the shopping cart.
2. Adding Products to the Cart
A product may be added to the shopping cart using the relevant purchase button on the product page.
The customer may review the contents of the shopping cart before proceeding to checkout.
Where available, the customer may change quantities or remove products from the cart before submitting the order.
3. Shopping Without Membership
Where guest checkout is enabled, customers may place an order without creating a membership account.
Creating an account is optional and does not affect the customer's mandatory consumer rights.
4. Customer Information
During checkout, the customer will be asked to provide the information necessary to process and deliver the order.
This information may include:
- Name and surname
- Email address
- Telephone number
- Billing address
- Delivery address
- Invoice information
- Other information reasonably required to complete the transaction
The customer should check that the information entered is accurate before submitting the order.
5. Delivery Information
The customer selects or confirms the delivery address during checkout.
Orders placed through the standard online checkout are currently delivered within Türkiye.
The shipping method, applicable shipping charge and other delivery information available for the order will be displayed during checkout where applicable.
6. Order Review
Before submitting the order, the customer will have the opportunity to review the relevant transaction information.
This may include:
- Products
- Quantities
- Unit prices
- Discounts
- Taxes
- Shipping charges
- Delivery information
- Payment method
- Total amount payable
The customer may correct identifiable input errors before completing the order using the functions made available during checkout.
7. Preliminary Information
Before conclusion of a distance sales transaction, the customer will be provided with the legally required pre-contractual information applicable to the relevant order.
This information is provided through the Preliminary Information Form and the relevant checkout information.
The customer should review this information before submitting the order.
8. Distance Sales Agreement
The applicable Distance Sales Agreement will be made available to the customer before completion of the order.
The agreement contains the terms applicable to the relevant distance sale, including seller information, product and payment information, delivery, withdrawal, returns and mandatory consumer rights.
9. Payment Obligation
Immediately before the order is submitted, the customer will be informed that placing the order creates an obligation to pay the total amount shown for the transaction.
The order will not be considered completed merely by adding products to the cart.
10. Payment
The payment methods currently available for the relevant transaction will be displayed during checkout.
Depending on the payment infrastructure enabled on the website, available methods may include:
- Credit card
- Debit card
- Bank transfer / EFT
- Other authorised payment methods
The exact payment method selected by the customer will be recorded with the relevant order.
11. Payment Security
Payments may be processed through authorised banks and payment service providers.
Customers must use only payment methods and payment instruments that they are legally authorised to use.
YiğitSteel may perform reasonable transaction security and fraud-prevention controls before processing or fulfilling an order.
12. Order Submission
The order is submitted when the customer completes the required checkout steps and activates the final order confirmation function.
After successful submission, an order record will be created in the website system.
13. Order Confirmation
After the order has been successfully received, an order confirmation may be displayed on the website and/or sent to the email address provided by the customer.
The order confirmation may include information such as:
- Order number
- Products ordered
- Quantities
- Amounts
- Billing information
- Delivery information
- Payment information
14. Electronic Records
Electronic records relating to the order may be stored by YiğitSteel for the periods required or permitted under applicable legislation.
These records may include:
- Order information
- Customer information
- Preliminary Information Form
- Distance Sales Agreement
- Payment records
- Invoice information
- Delivery records
- Cancellation and return records
- Customer service correspondence
15. Access to Order Information
Customers with a membership account may be able to view order information through the My Account section.
Customers using guest checkout may use the order confirmation, email communications and customer service channels provided for the relevant transaction.
16. Invoice
An e-Invoice and/or e-Archive invoice will be issued where applicable in accordance with relevant legislation.
The customer must provide accurate billing and invoice information during checkout.
17. Preparation of the Order
After the order is received and the required payment and security controls are completed, the order may enter the preparation process.
The customer may be informed of changes to the order status through the website, email or other available communication channels.
18. Shipping
The Seller will select the appropriate shipping carrier for the relevant order.
The shipping carrier actually used for the order may be shown in the shipment or tracking information provided to the customer.
Where available, a shipment tracking number or tracking link may also be provided.
19. Delivery
The order will be sent to the delivery address confirmed by the customer.
The customer should ensure that the delivery address and contact information are correct and sufficiently detailed.
Delivery procedures are further explained in the Shipping & Delivery Policy.
20. Order Cancellation
If the order has not yet entered the shipping process, the customer may request cancellation where operationally possible.
If the order has already been shipped, the customer may instead use the applicable statutory withdrawal and return procedures.
21. Right of Withdrawal
Except where a statutory exception applies, consumers generally have a 14-day right of withdrawal for distance sales.
Details relating to the right of withdrawal are provided in the Preliminary Information Form, Distance Sales Agreement and Cancellation, Returns & Exchanges Policy.
22. Returns
The customer should contact YiğitSteel before dispatching a return in order to receive the return instructions applicable to the relevant order.
The designated return carrier will normally be the same shipping carrier that was used to deliver that specific order, unless YiğitSteel provides different return instructions.
Where available, a return shipping code or other return instructions will be provided for the relevant order.
23. Refunds
Where a refund is due, it will be processed in accordance with the applicable legislation and the conditions relevant to the transaction.
The time required for a completed refund to appear in the customer's bank or card account may depend on the relevant bank, card issuer or payment service provider.
24. Exchanges
Where an exchange service is operationally available, customers may contact YiğitSteel for the applicable procedure.
Availability of a voluntary exchange option does not restrict the customer's statutory withdrawal or defective-goods rights.
25. Warranty and After-Sales Support
Unless a different legally valid product-specific condition applies, YiğitSteel products sold through yigitkitchen.com.tr are generally covered by a 2-year warranty.
Warranty and after-sales support requests may be submitted through the customer service channels provided by YiğitSteel.
26. Customer Service
For questions concerning orders, payments, shipping, cancellations, returns, exchanges or after-sales support:
Email: online@yigitkitchen.com.tr
Telephone: +90 212 659 77 17
27. Correcting Errors
Before submitting an order, customers may use the checkout functions made available on the website to review and correct information.
If an error is noticed after submission, the customer should contact YiğitSteel as soon as reasonably possible.
Whether an order can be changed after submission may depend on its processing and shipping status.
28. Languages
The website may be made available in more than one language.
Where translations are provided, they are intended to make the website and transaction information more accessible to users.
Any legally required interpretation will remain subject to applicable legislation and the specific circumstances of the transaction.
29. Technical Requirements
Customers are responsible for using a device, browser and internet connection reasonably capable of accessing the website and completing the transaction.
If a technical problem prevents completion of an order, the customer may retry the transaction or contact YiğitSteel customer service.
30. Contact Information
YiğitSteel Madeni Mutfak Eşyaları Dış Tic. Ltd. Şti.
İkitelli OSB Mah. Dersan Sanayi Sitesi, S1-C Blok Bodrum Kat, No: 12-13-14-15-16
Başakşehir / Istanbul, Türkiye
General Email: info@yigitkitchen.com.tr
Customer Service: online@yigitkitchen.com.tr
Telephone: +90 212 659 77 17