Warranty & After-Sales Support
Last Updated: 13 September 2026
This Warranty & After-Sales Support Policy explains the general warranty and after-sales support conditions applicable to YiğitSteel products purchased through yigitkitchen.com.tr.
The seller and manufacturer is YiğitSteel Madeni Mutfak Eşyaları Dış Tic. Ltd. Şti. (“YiğitSteel”). This policy does not limit any mandatory rights granted to consumers under applicable Turkish consumer legislation.
1. Warranty Period
Unless a different legally valid warranty condition is expressly stated for a particular product, YiğitSteel products sold through yigitkitchen.com.tr are generally covered by a 2-year warranty.
The applicable warranty period begins in accordance with the relevant legal requirements and the delivery of the product to the consumer.
Any product-specific warranty information displayed on the product page, invoice, warranty document or accompanying documentation should be considered together with this policy and applicable mandatory legislation.
2. Scope of the Warranty
The warranty applies to manufacturing, material and workmanship defects that arise under normal and intended use, subject to the conditions applicable to the relevant product.
Where a product is determined to be defective or non-conforming within the scope of applicable legislation, the consumer's mandatory statutory rights remain reserved.
3. Stainless Steel Products
YiğitSteel manufactures stainless steel kitchenware designed for long-term use when used and maintained appropriately.
However, stainless steel does not mean that a product is completely immune to every form of staining, scratching, surface change, corrosion or damage under all conditions.
Product life and appearance may be affected by factors including usage conditions, cleaning methods, chemicals, prolonged exposure to unsuitable substances, storage conditions and mechanical damage.
4. Conditions Not Generally Covered by Warranty
Unless mandatory consumer legislation provides otherwise, damage resulting from circumstances such as the following may fall outside the scope of warranty:
- Improper or unintended use of the product
- Failure to follow applicable use or care instructions
- Damage caused by impact, dropping, crushing or other external forces
- Scratches and cosmetic changes resulting from ordinary use
- Damage caused by abrasive cleaning products or inappropriate cleaning equipment
- Damage caused by unsuitable chemicals or corrosive substances
- Improper storage or environmental conditions
- Unauthorised modification, repair or alteration of the product
- Damage caused by circumstances unrelated to manufacturing, material or workmanship
- Normal wear and tear consistent with the nature and expected use of the product
Each warranty request will be evaluated according to the product, the reported issue, the circumstances of use and applicable legislation.
5. Dishwasher and Cleaning
Where a product is identified as dishwasher safe, it may be washed in a dishwasher subject to the product's specific care instructions.
The use of excessively aggressive detergents, unsuitable chemicals, abrasive cleaning materials or inappropriate washing conditions may affect the surface and appearance of stainless steel products.
Customers should follow any use, cleaning and care instructions supplied with the product or published on the relevant product page.
6. How to Submit a Warranty Request
For warranty and after-sales support, please contact:
online@yigitkitchen.com.tr
To help us evaluate the request efficiently, you may be asked to provide:
- Name and surname
- Order number or proof of purchase
- Product name or model
- Description of the reported issue
- Photographs showing the product and the issue
- Additional information reasonably necessary to assess the request
Providing clear photographs and an accurate description can help us evaluate the request more quickly.
7. Evaluation of Warranty Claims
After receiving a warranty request, YiğitSteel may review the information and photographs provided and, where necessary, request that the product be sent for physical inspection.
The assessment may consider:
- The nature of the reported defect
- The condition of the product
- Product and purchase information
- Usage and maintenance conditions where relevant
- Whether the issue appears to result from manufacturing, material or workmanship
- The rights and obligations arising under applicable legislation
8. Remedies
Where a product is found to be defective or non-conforming, the matter will be handled in accordance with applicable Turkish consumer legislation.
Depending on the circumstances and the rights available under applicable legislation, possible remedies may include repair, replacement, refund or another legally applicable solution.
Nothing in this policy removes or restricts mandatory consumer rights.
9. Shipping for Warranty Assessment
If physical inspection of a product is required, YiğitSteel will provide the relevant shipping or delivery instructions.
Customers should follow the instructions provided before sending a product for warranty assessment.
Shipping costs associated with a valid defective-product or warranty claim will be handled in accordance with applicable legislation and the circumstances of the relevant claim.
10. Products Purchased Through Other Sales Channels
YiğitSteel products may also be sold through marketplaces, retailers, distributors or other authorised sales channels.
For products purchased outside yigitkitchen.com.tr, customers may be asked to provide proof of purchase and information identifying the relevant seller or sales channel.
Depending on the sales channel and nature of the request, the customer may also need to initiate certain processes through the seller or marketplace from which the purchase was made.
Mandatory rights relating to the product and applicable legislation remain reserved.
11. Private Label and Business-to-Business Products
Private-label, custom-manufactured and business-to-business products may be subject to warranty, quality and after-sales conditions specified in the relevant commercial agreement, quotation, technical specification or order confirmation.
These commercial conditions are separate from consumer sales made through the standard yigitkitchen.com.tr online store.
12. Returns and Exchanges
A warranty claim is different from an ordinary cancellation, withdrawal, return or exchange request.
For purchases that are not based on an alleged defect or warranty issue, please refer to our Cancellation, Returns & Exchanges Policy.
13. Consumer Rights
This Warranty & After-Sales Support Policy is intended to supplement, not replace, the mandatory rights granted to consumers under applicable Turkish legislation.
Where a mandatory legal provision grants the consumer a right that is more favourable than a provision of this policy, the applicable mandatory legal provision will prevail.
14. Contact
For warranty and after-sales support:
YiğitSteel Madeni Mutfak Eşyaları Dış Tic. Ltd. Şti.
İkitelli OSB Mah. Dersan Sanayi Sitesi, S1-C Blok Bodrum Kat, No: 12-13-14-15-16
Başakşehir / Istanbul, Türkiye
Warranty & After-Sales Support: online@yigitkitchen.com.tr
General Contact: info@yigitkitchen.com.tr
Telephone: +90 212 659 77 17