{"id":1902,"date":"2026-09-13T02:01:23","date_gmt":"2026-09-12T23:01:23","guid":{"rendered":"http:\/\/yigitsteel.com.tr\/?page_id=1902"},"modified":"2026-09-13T02:01:29","modified_gmt":"2026-09-12T23:01:29","slug":"transaction-guide","status":"publish","type":"page","link":"https:\/\/yigitsteel.com.tr\/en\/transaction-guide\/","title":{"rendered":"Transaction Guide"},"content":{"rendered":"
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Last Updated: 13 September 2026<\/strong><\/p>\n\n

This Transaction Guide explains the basic steps for placing and managing an order through yigitkitchen.com.tr<\/strong>, operated by Yi\u011fitSteel Madeni Mutfak E\u015fyalar\u0131 D\u0131\u015f Tic. Ltd. \u015eti.<\/strong><\/p>\n\n

1. Selecting Products<\/h2>\n\n

Customers may browse products through the website and review the relevant product information before making a purchase.<\/p>\n\n

Product pages may include information such as:<\/p>\n\n

    \n
  • Product name<\/li>\n
  • Main characteristics<\/li>\n
  • Material and dimensions<\/li>\n
  • Product images<\/li>\n
  • Price<\/li>\n
  • Stock availability<\/li>\n
  • Warranty information<\/li>\n
  • Other product-specific details<\/li>\n<\/ul>\n\n

    Customers should review the relevant product information before adding a product to the shopping cart.<\/p>\n\n

    2. Adding Products to the Cart<\/h2>\n\n

    A product may be added to the shopping cart using the relevant purchase button on the product page.<\/p>\n\n

    The customer may review the contents of the shopping cart before proceeding to checkout.<\/p>\n\n

    Where available, the customer may change quantities or remove products from the cart before submitting the order.<\/p>\n\n

    3. Shopping Without Membership<\/h2>\n\n

    Where guest checkout is enabled, customers may place an order without creating a membership account.<\/p>\n\n

    Creating an account is optional and does not affect the customer's mandatory consumer rights.<\/p>\n\n

    4. Customer Information<\/h2>\n\n

    During checkout, the customer will be asked to provide the information necessary to process and deliver the order.<\/p>\n\n

    This information may include:<\/p>\n\n

      \n
    • Name and surname<\/li>\n
    • Email address<\/li>\n
    • Telephone number<\/li>\n
    • Billing address<\/li>\n
    • Delivery address<\/li>\n
    • Invoice information<\/li>\n
    • Other information reasonably required to complete the transaction<\/li>\n<\/ul>\n\n

      The customer should check that the information entered is accurate before submitting the order.<\/p>\n\n

      5. Delivery Information<\/h2>\n\n

      The customer selects or confirms the delivery address during checkout.<\/p>\n\n

      Orders placed through the standard online checkout are currently delivered within T\u00fcrkiye.<\/p>\n\n

      The shipping method, applicable shipping charge and other delivery information available for the order will be displayed during checkout where applicable.<\/p>\n\n

      6. Order Review<\/h2>\n\n

      Before submitting the order, the customer will have the opportunity to review the relevant transaction information.<\/p>\n\n

      This may include:<\/p>\n\n

        \n
      • Products<\/li>\n
      • Quantities<\/li>\n
      • Unit prices<\/li>\n
      • Discounts<\/li>\n
      • Taxes<\/li>\n
      • Shipping charges<\/li>\n
      • Delivery information<\/li>\n
      • Payment method<\/li>\n
      • Total amount payable<\/li>\n<\/ul>\n\n

        The customer may correct identifiable input errors before completing the order using the functions made available during checkout.<\/p>\n\n

        7. Preliminary Information<\/h2>\n\n

        Before conclusion of a distance sales transaction, the customer will be provided with the legally required pre-contractual information applicable to the relevant order.<\/p>\n\n

        This information is provided through the Preliminary Information Form<\/strong> and the relevant checkout information.<\/p>\n\n

        The customer should review this information before submitting the order.<\/p>\n\n

        8. Distance Sales Agreement<\/h2>\n\n

        The applicable Distance Sales Agreement<\/strong> will be made available to the customer before completion of the order.<\/p>\n\n

        The agreement contains the terms applicable to the relevant distance sale, including seller information, product and payment information, delivery, withdrawal, returns and mandatory consumer rights.<\/p>\n\n

        9. Payment Obligation<\/h2>\n\n

        Immediately before the order is submitted, the customer will be informed that placing the order creates an obligation to pay the total amount shown for the transaction.<\/p>\n\n

        The order will not be considered completed merely by adding products to the cart.<\/p>\n\n

        10. Payment<\/h2>\n\n

        The payment methods currently available for the relevant transaction will be displayed during checkout.<\/p>\n\n

        Depending on the payment infrastructure enabled on the website, available methods may include:<\/p>\n\n

          \n
        • Credit card<\/li>\n
        • Debit card<\/li>\n
        • Bank transfer \/ EFT<\/li>\n
        • Other authorised payment methods<\/li>\n<\/ul>\n\n

          The exact payment method selected by the customer will be recorded with the relevant order.<\/p>\n\n

          11. Payment Security<\/h2>\n\n

          Payments may be processed through authorised banks and payment service providers.<\/p>\n\n

          Customers must use only payment methods and payment instruments that they are legally authorised to use.<\/p>\n\n

          Yi\u011fitSteel may perform reasonable transaction security and fraud-prevention controls before processing or fulfilling an order.<\/p>\n\n

          12. Order Submission<\/h2>\n\n

          The order is submitted when the customer completes the required checkout steps and activates the final order confirmation function.<\/p>\n\n

          After successful submission, an order record will be created in the website system.<\/p>\n\n

          13. Order Confirmation<\/h2>\n\n

          After the order has been successfully received, an order confirmation may be displayed on the website and\/or sent to the email address provided by the customer.<\/p>\n\n

          The order confirmation may include information such as:<\/p>\n\n

            \n
          • Order number<\/li>\n
          • Products ordered<\/li>\n
          • Quantities<\/li>\n
          • Amounts<\/li>\n
          • Billing information<\/li>\n
          • Delivery information<\/li>\n
          • Payment information<\/li>\n<\/ul>\n\n

            14. Electronic Records<\/h2>\n\n

            Electronic records relating to the order may be stored by Yi\u011fitSteel for the periods required or permitted under applicable legislation.<\/p>\n\n

            These records may include:<\/p>\n\n

              \n
            • Order information<\/li>\n
            • Customer information<\/li>\n
            • Preliminary Information Form<\/li>\n
            • Distance Sales Agreement<\/li>\n
            • Payment records<\/li>\n
            • Invoice information<\/li>\n
            • Delivery records<\/li>\n
            • Cancellation and return records<\/li>\n
            • Customer service correspondence<\/li>\n<\/ul>\n\n

              15. Access to Order Information<\/h2>\n\n

              Customers with a membership account may be able to view order information through the My Account<\/strong> section.<\/p>\n\n

              Customers using guest checkout may use the order confirmation, email communications and customer service channels provided for the relevant transaction.<\/p>\n\n

              16. Invoice<\/h2>\n\n

              An e-Invoice and\/or e-Archive invoice will be issued where applicable in accordance with relevant legislation.<\/p>\n\n

              The customer must provide accurate billing and invoice information during checkout.<\/p>\n\n

              17. Preparation of the Order<\/h2>\n\n

              After the order is received and the required payment and security controls are completed, the order may enter the preparation process.<\/p>\n\n

              The customer may be informed of changes to the order status through the website, email or other available communication channels.<\/p>\n\n

              18. Shipping<\/h2>\n\n

              The Seller will select the appropriate shipping carrier for the relevant order.<\/p>\n\n

              The shipping carrier actually used for the order may be shown in the shipment or tracking information provided to the customer.<\/p>\n\n

              Where available, a shipment tracking number or tracking link may also be provided.<\/p>\n\n

              19. Delivery<\/h2>\n\n

              The order will be sent to the delivery address confirmed by the customer.<\/p>\n\n

              The customer should ensure that the delivery address and contact information are correct and sufficiently detailed.<\/p>\n\n

              Delivery procedures are further explained in the Shipping & Delivery Policy<\/strong>.<\/p>\n\n

              20. Order Cancellation<\/h2>\n\n

              If the order has not yet entered the shipping process, the customer may request cancellation where operationally possible.<\/p>\n\n

              If the order has already been shipped, the customer may instead use the applicable statutory withdrawal and return procedures.<\/p>\n\n

              21. Right of Withdrawal<\/h2>\n\n

              Except where a statutory exception applies, consumers generally have a 14-day right of withdrawal<\/strong> for distance sales.<\/p>\n\n

              Details relating to the right of withdrawal are provided in the Preliminary Information Form, Distance Sales Agreement and Cancellation, Returns & Exchanges Policy.<\/p>\n\n

              22. Returns<\/h2>\n\n

              The customer should contact Yi\u011fitSteel before dispatching a return in order to receive the return instructions applicable to the relevant order.<\/p>\n\n

              The designated return carrier will normally be the same shipping carrier that was used to deliver that specific order, unless Yi\u011fitSteel provides different return instructions.<\/strong><\/p>\n\n

              Where available, a return shipping code or other return instructions will be provided for the relevant order.<\/p>\n\n

              23. Refunds<\/h2>\n\n

              Where a refund is due, it will be processed in accordance with the applicable legislation and the conditions relevant to the transaction.<\/p>\n\n

              The time required for a completed refund to appear in the customer's bank or card account may depend on the relevant bank, card issuer or payment service provider.<\/p>\n\n

              24. Exchanges<\/h2>\n\n

              Where an exchange service is operationally available, customers may contact Yi\u011fitSteel for the applicable procedure.<\/p>\n\n

              Availability of a voluntary exchange option does not restrict the customer's statutory withdrawal or defective-goods rights.<\/p>\n\n

              25. Warranty and After-Sales Support<\/h2>\n\n

              Unless a different legally valid product-specific condition applies, Yi\u011fitSteel products sold through yigitkitchen.com.tr are generally covered by a 2-year warranty<\/strong>.<\/p>\n\n

              Warranty and after-sales support requests may be submitted through the customer service channels provided by Yi\u011fitSteel.<\/p>\n\n

              26. Customer Service<\/h2>\n\n

              For questions concerning orders, payments, shipping, cancellations, returns, exchanges or after-sales support:<\/p>\n\n

              \nEmail:<\/strong> online@yigitkitchen.com.tr
              \nTelephone:<\/strong> +90 212 659 77 17\n<\/p>\n\n

              27. Correcting Errors<\/h2>\n\n

              Before submitting an order, customers may use the checkout functions made available on the website to review and correct information.<\/p>\n\n

              If an error is noticed after submission, the customer should contact Yi\u011fitSteel as soon as reasonably possible.<\/p>\n\n

              Whether an order can be changed after submission may depend on its processing and shipping status.<\/p>\n\n

              28. Languages<\/h2>\n\n

              The website may be made available in more than one language.<\/p>\n\n

              Where translations are provided, they are intended to make the website and transaction information more accessible to users.<\/p>\n\n

              Any legally required interpretation will remain subject to applicable legislation and the specific circumstances of the transaction.<\/p>\n\n

              29. Technical Requirements<\/h2>\n\n

              Customers are responsible for using a device, browser and internet connection reasonably capable of accessing the website and completing the transaction.<\/p>\n\n

              If a technical problem prevents completion of an order, the customer may retry the transaction or contact Yi\u011fitSteel customer service.<\/p>\n\n

              30. Contact Information<\/h2>\n\n

              \nYi\u011fitSteel Madeni Mutfak E\u015fyalar\u0131 D\u0131\u015f Tic. Ltd. \u015eti.<\/strong>
              \n\u0130kitelli OSB Mah. Dersan Sanayi Sitesi, S1-C Blok Bodrum Kat, No: 12-13-14-15-16
              \nBa\u015fak\u015fehir \/ Istanbul, T\u00fcrkiye\n<\/p>\n\n

              \nGeneral Email:<\/strong> info@yigitkitchen.com.tr
              \nCustomer Service:<\/strong> online@yigitkitchen.com.tr
              \nTelephone:<\/strong> +90 212 659 77 17\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Son G\u00fcncelleme: 13 Eyl\u00fcl 2026 Bu \u0130\u015flem Rehberi, sipari\u015f verme ve sipari\u015f y\u00f6netiminin temel ad\u0131mlar\u0131n\u0131 \u015fu site i\u00e7in a\u00e7\u0131klar: yigitkitchen.com.tr, i\u015fletmecisi: Yi\u011fitSteel Madeni Mutfak E\u015fyalar\u0131 D\u0131\u015f Tic. Ltd. \u015eti. 1. \u00dcr\u00fcn Se\u00e7imi M\u00fc\u015fteriler, web sitesindeki \u00fcr\u00fcnleri inceleyebilir ve sat\u0131n almadan \u00f6nce ilgili \u00fcr\u00fcn bilgilerini de\u011ferlendirebilir. \u00dcr\u00fcn sayfalar\u0131nda a\u015fa\u011f\u0131daki bilgiler yer alabilir: \u00dcr\u00fcn ad\u0131 Temel \u00f6zellikler […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1902","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/pages\/1902","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/comments?post=1902"}],"version-history":[{"count":7,"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/pages\/1902\/revisions"}],"predecessor-version":[{"id":1916,"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/pages\/1902\/revisions\/1916"}],"wp:attachment":[{"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/media?parent=1902"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}