{"id":1864,"date":"2026-09-13T01:42:04","date_gmt":"2026-09-12T22:42:04","guid":{"rendered":"http:\/\/yigitsteel.com.tr\/?page_id=1864"},"modified":"2026-09-13T01:42:21","modified_gmt":"2026-09-12T22:42:21","slug":"warranty-after-sales-support","status":"publish","type":"page","link":"https:\/\/yigitsteel.com.tr\/en\/warranty-after-sales-support\/","title":{"rendered":"Warranty & After-Sales Support"},"content":{"rendered":"
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Last Updated: 13 September 2026<\/strong><\/p>\n\n

This Warranty & After-Sales Support Policy explains the general warranty and after-sales support conditions applicable to Yi\u011fitSteel products purchased through yigitkitchen.com.tr<\/strong>.<\/p>\n\n

The seller and manufacturer is Yi\u011fitSteel Madeni Mutfak E\u015fyalar\u0131 D\u0131\u015f Tic. Ltd. \u015eti.<\/strong> (\u201cYi\u011fitSteel\u201d). This policy does not limit any mandatory rights granted to consumers under applicable Turkish consumer legislation.<\/p>\n\n

1. Warranty Period<\/h2>\n\n

Unless a different legally valid warranty condition is expressly stated for a particular product, Yi\u011fitSteel products sold through yigitkitchen.com.tr are generally covered by a 2-year warranty<\/strong>.<\/p>\n\n

The applicable warranty period begins in accordance with the relevant legal requirements and the delivery of the product to the consumer.<\/p>\n\n

Any product-specific warranty information displayed on the product page, invoice, warranty document or accompanying documentation should be considered together with this policy and applicable mandatory legislation.<\/p>\n\n

2. Scope of the Warranty<\/h2>\n\n

The warranty applies to manufacturing, material and workmanship defects that arise under normal and intended use, subject to the conditions applicable to the relevant product.<\/p>\n\n

Where a product is determined to be defective or non-conforming within the scope of applicable legislation, the consumer's mandatory statutory rights remain reserved.<\/p>\n\n

3. Stainless Steel Products<\/h2>\n\n

Yi\u011fitSteel manufactures stainless steel kitchenware designed for long-term use when used and maintained appropriately.<\/p>\n\n

However, stainless steel does not mean that a product is completely immune to every form of staining, scratching, surface change, corrosion or damage under all conditions.<\/p>\n\n

Product life and appearance may be affected by factors including usage conditions, cleaning methods, chemicals, prolonged exposure to unsuitable substances, storage conditions and mechanical damage.<\/p>\n\n

4. Conditions Not Generally Covered by Warranty<\/h2>\n\n

Unless mandatory consumer legislation provides otherwise, damage resulting from circumstances such as the following may fall outside the scope of warranty:<\/p>\n\n

    \n
  • Improper or unintended use of the product<\/li>\n
  • Failure to follow applicable use or care instructions<\/li>\n
  • Damage caused by impact, dropping, crushing or other external forces<\/li>\n
  • Scratches and cosmetic changes resulting from ordinary use<\/li>\n
  • Damage caused by abrasive cleaning products or inappropriate cleaning equipment<\/li>\n
  • Damage caused by unsuitable chemicals or corrosive substances<\/li>\n
  • Improper storage or environmental conditions<\/li>\n
  • Unauthorised modification, repair or alteration of the product<\/li>\n
  • Damage caused by circumstances unrelated to manufacturing, material or workmanship<\/li>\n
  • Normal wear and tear consistent with the nature and expected use of the product<\/li>\n<\/ul>\n\n

    Each warranty request will be evaluated according to the product, the reported issue, the circumstances of use and applicable legislation.<\/p>\n\n

    5. Dishwasher and Cleaning<\/h2>\n\n

    Where a product is identified as dishwasher safe, it may be washed in a dishwasher subject to the product's specific care instructions.<\/p>\n\n

    The use of excessively aggressive detergents, unsuitable chemicals, abrasive cleaning materials or inappropriate washing conditions may affect the surface and appearance of stainless steel products.<\/p>\n\n

    Customers should follow any use, cleaning and care instructions supplied with the product or published on the relevant product page.<\/p>\n\n

    6. How to Submit a Warranty Request<\/h2>\n\n

    For warranty and after-sales support, please contact:<\/p>\n\n

    online@yigitkitchen.com.tr<\/strong><\/p>\n\n

    To help us evaluate the request efficiently, you may be asked to provide:<\/p>\n\n

      \n
    • Name and surname<\/li>\n
    • Order number or proof of purchase<\/li>\n
    • Product name or model<\/li>\n
    • Description of the reported issue<\/li>\n
    • Photographs showing the product and the issue<\/li>\n
    • Additional information reasonably necessary to assess the request<\/li>\n<\/ul>\n\n

      Providing clear photographs and an accurate description can help us evaluate the request more quickly.<\/p>\n\n

      7. Evaluation of Warranty Claims<\/h2>\n\n

      After receiving a warranty request, Yi\u011fitSteel may review the information and photographs provided and, where necessary, request that the product be sent for physical inspection.<\/p>\n\n

      The assessment may consider:<\/p>\n\n

        \n
      • The nature of the reported defect<\/li>\n
      • The condition of the product<\/li>\n
      • Product and purchase information<\/li>\n
      • Usage and maintenance conditions where relevant<\/li>\n
      • Whether the issue appears to result from manufacturing, material or workmanship<\/li>\n
      • The rights and obligations arising under applicable legislation<\/li>\n<\/ul>\n\n

        8. Remedies<\/h2>\n\n

        Where a product is found to be defective or non-conforming, the matter will be handled in accordance with applicable Turkish consumer legislation.<\/p>\n\n

        Depending on the circumstances and the rights available under applicable legislation, possible remedies may include repair, replacement, refund or another legally applicable solution.<\/p>\n\n

        Nothing in this policy removes or restricts mandatory consumer rights.<\/p>\n\n

        9. Shipping for Warranty Assessment<\/h2>\n\n

        If physical inspection of a product is required, Yi\u011fitSteel will provide the relevant shipping or delivery instructions.<\/p>\n\n

        Customers should follow the instructions provided before sending a product for warranty assessment.<\/p>\n\n

        Shipping costs associated with a valid defective-product or warranty claim will be handled in accordance with applicable legislation and the circumstances of the relevant claim.<\/p>\n\n

        10. Products Purchased Through Other Sales Channels<\/h2>\n\n

        Yi\u011fitSteel products may also be sold through marketplaces, retailers, distributors or other authorised sales channels.<\/p>\n\n

        For products purchased outside yigitkitchen.com.tr, customers may be asked to provide proof of purchase and information identifying the relevant seller or sales channel.<\/p>\n\n

        Depending on the sales channel and nature of the request, the customer may also need to initiate certain processes through the seller or marketplace from which the purchase was made.<\/p>\n\n

        Mandatory rights relating to the product and applicable legislation remain reserved.<\/p>\n\n

        11. Private Label and Business-to-Business Products<\/h2>\n\n

        Private-label, custom-manufactured and business-to-business products may be subject to warranty, quality and after-sales conditions specified in the relevant commercial agreement, quotation, technical specification or order confirmation.<\/p>\n\n

        These commercial conditions are separate from consumer sales made through the standard yigitkitchen.com.tr online store.<\/p>\n\n

        12. Returns and Exchanges<\/h2>\n\n

        A warranty claim is different from an ordinary cancellation, withdrawal, return or exchange request.<\/p>\n\n

        For purchases that are not based on an alleged defect or warranty issue, please refer to our Cancellation, Returns & Exchanges Policy<\/strong>.<\/p>\n\n

        13. Consumer Rights<\/h2>\n\n

        This Warranty & After-Sales Support Policy is intended to supplement, not replace, the mandatory rights granted to consumers under applicable Turkish legislation.<\/p>\n\n

        Where a mandatory legal provision grants the consumer a right that is more favourable than a provision of this policy, the applicable mandatory legal provision will prevail.<\/p>\n\n

        14. Contact<\/h2>\n\n

        For warranty and after-sales support:<\/p>\n\n

        \nYi\u011fitSteel Madeni Mutfak E\u015fyalar\u0131 D\u0131\u015f Tic. Ltd. \u015eti.<\/strong>
        \n\u0130kitelli OSB Mah. Dersan Sanayi Sitesi, S1-C Blok Bodrum Kat, No: 12-13-14-15-16
        \nBa\u015fak\u015fehir \/ Istanbul, T\u00fcrkiye\n<\/p>\n\n

        \nWarranty & After-Sales Support:<\/strong> online@yigitkitchen.com.tr
        \nGeneral Contact:<\/strong> info@yigitkitchen.com.tr
        \nTelephone:<\/strong> +90 212 659 77 17\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Son G\u00fcncelleme: 13 Eyl\u00fcl 2026 Bu Garanti ve Sat\u0131\u015f Sonras\u0131 Destek Politikas\u0131, a\u015fa\u011f\u0131daki site \u00fczerinden sat\u0131n al\u0131nan Yi\u011fitSteel \u00fcr\u00fcnleri i\u00e7in ge\u00e7erli genel garanti ve sat\u0131\u015f sonras\u0131 destek ko\u015fullar\u0131n\u0131 a\u00e7\u0131klamaktad\u0131r: yigitkitchen.com.tr. Sat\u0131c\u0131 ve \u00fcretici: Yi\u011fitSteel Madeni Mutfak E\u015fyalar\u0131 D\u0131\u015f Tic. Ltd. \u015eti. (\u201cYi\u011fitSteel\u201d). Bu politika, y\u00fcr\u00fcrl\u00fckteki T\u00fcrk t\u00fcketici mevzuat\u0131n\u0131n t\u00fcketicilere tan\u0131d\u0131\u011f\u0131 emredici haklar\u0131 s\u0131n\u0131rland\u0131rmaz. 1. Garanti […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1864","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/pages\/1864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/comments?post=1864"}],"version-history":[{"count":7,"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/pages\/1864\/revisions"}],"predecessor-version":[{"id":1871,"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/pages\/1864\/revisions\/1871"}],"wp:attachment":[{"href":"https:\/\/yigitsteel.com.tr\/en\/wp-json\/wp\/v2\/media?parent=1864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}